WHO YOU ARE 

You are devoted, compassionate, and enjoy being on the front lines of healthcare, changing the lives of patients by supporting them and the team by focusing on customers. You’re excited about being part of a team that is building a healthcare delivery model that ensures the highest possible quality of life and best outcomes for those in our care. You believe people living with kidney disease deserve the best person-centered, holistic, comprehensive care and want to influence the healthcare system to drive towards that. You thrive in innovative and evolving environments with high rates of change. Does this sound like you? If so, we should talk.

WHO WE ARE 

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants.

We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients.

We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

YOUR ROLE

As the Program Manager of Chronic and Complex Patient Management (CCPM), you will oversee a team dedicated to providing longitudinal care management for patients with complex and chronic conditions, including kidney disease, diabetes, heart failure, and other comorbidities. You will serve as a collaborative and supportive leader responsible for the day-to-day operations of your care management team, focusing on proactive, patient-centered care to manage chronic diseases effectively. By leveraging expertise and experience in managing patients with chronic and complex needs, you will ensure care pathways are followed to minimize complications, prevent hospital admissions, and enhance patients' quality of life. You will also manage CCPM program performance and provide continuous training and development to ensure Evergreen’s key performance indicators (KPIs) and performance metrics meet or exceed expectations. 

PRIMARY FUNCTIONS

• Overseeing the daily operations of the CCPM team to ensure efficient and effective disease management and performance goal achievement.
• Overseeing the daily operations of the CCPM team to ensure efficient and effective daily operations of the CCPM program.
• Continuously evaluating and improving the performance of the CCPM program and team members, consistent with Evergreen’s performance management philosophy.
• Developing and implementing collaborative strategies to improve program performance, reduce readmissions, and ensure patient and provider partner satisfaction.
• Supporting newly hired CCPM team members through orientation and onboarding, as well as providing ongoing training and development for established team members.
• Completing routine audits to drive performance management and improvement.
• Preparing performance reports and meeting materials on the CCPM program for both internal and external audiences.
• Developing and fostering relationships with key stakeholders, including members of the interdisciplinary teams (IDTs) and other program leaders, across the organization to drive outcome achievement through collaboration and cross-program partnership.
• Building and maintaining effective communication strategies between Evergreen and market stakeholders to foster strong relationships that support and ultimately achieve improved patient outcomes, in collaboration with market leaders.
• Be a Culture Champion by cultivating a culture of high performance, transparency, trust, and collaboration.
• Other duties consistent with this role, as assigned.

HOW YOU QUALIFY

• You have a Bachelor’s degree in healthcare or nursing (BSN required)
• Master's Degree in Nursing or Healthcare Administration or related field preferred
• You have an active state nursing license in good standing
• Minimum of 3 years of longitudinal clinical nursing care management experience required
• Minimum of 2 years' experience in a clinical nursing managerial or leadership role
• Experience in longitudinal care management is required
• Experience with quality improvement using data to track and improve program performance strongly preferred
• You have an understanding of and experience in Value Based Care
• You understand Business Continuity and how to build resiliency into business processes / systems You develop talent, know when to delegate, innovate and iterate with your team, leveraging their strengths
• You have excellent relationship, partnership building, communication, change management and influencing skills, with the ability to build trust and respect quickly, both internally and externally
• You have a strong leadership presence which inspires others and instills confidence in peers, external partners, board members, and team members
• You are execution-focused and hands-on; you can effectively toggle between strategic and “in the weeds” activities
• You are able to motivate staff; influence people and outcomes, you promote team building
• You have the demonstrated ability to work effectively independently and as part of a team, in collaborative settings
• You understand and are committed to maintaining highest level of confidentiality
• You have demonstrated strong business acumen of valued based healthcare operations in disease management and population health programs
• You demonstrate organizational skills, operational rigor, resilience, and commitment to the business.
• We also strongly prefer:
• You have previous experience working within a managed care environment especially with experience in administrative/management capacity
• You have experience in leading the clinical function of a Value Based Care organization
• Intermediate skills with MS Office Suite of products including Outlook and Teams
• You have the tenacity required to drive initiatives forward, overcome obstacles, and achieve goals despite challenges
• You have the ability to work effectively in a primarily remote environment:

• At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wired to the house internet (Cable, Fiber, or DSL) and hardwired to the internet device is recommended
• Evergreen will provide Remote or Hybrid Home/Office employees with telephony applications and equipment to meet the business requirements for their position/job
• Team Members must work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information

Compensation 

The pay range for this role is $113,000 to $120,000 annually. Exact pay is determined based on experience, education, demand for the role, and other role-specific factors.  

This role is also eligible for a bonus.

How You’re Supported 

You will benefit from Evergreen Nephrology’s exceptional total rewards package, which includes: 

• Competitive base pay with bonuses 
• Paid time off starting at 4 weeks for full-time employees 
• 12 paid holidays per year 
• Medical, dental, vision and life insurance, including an HSA with employer match 
• Reimbursement for continuing medical education 
• 401(k) with match 
• Paid parental leave 
• A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology 

Evergreen Nephrology is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition or any other protected category under local, state or federal laws.

If you are an applicant with a disability who requires reasonable accommodation for any part of the hiring process, please contact us for assistance at recruiting@evergreennephrology.com. 

About Evergreen Nephrology

Evergreen Nephrology partners with nephrologists to transform kidney care through a value-based, person-centered, holistic, and comprehensive approach to kidney care. We believe patients living with kidney disease deserve the best care. We are committed to improving patient outcomes and improving quality of life by delaying disease progression, shifting care to the home, and accelerating kidney transplants. We help nephrologists focus on the right patients at the right time across the full care spectrum. We do this by providing them with the best-in-class interdisciplinary clinical resources, analytical insight and tools, and services to patients. We listen to the needs of our patients, our employees, and our client partners, continually working to push beyond the status quo in which the care system manages patients today.

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