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Technical Support Specialist II
Technical Support Specialist IIPrimary Purpose:Responsible for first and second-tier technical support for the School. Sets up, configures, troubleshoots, and upgrades laptops, desktops, and peripherals. Generates written resolutions in a central database/knowledge repository and provides bypass and recovery of issues reported to them.Essential Functions: Resolves complex system network configuration, performance, hardware, and software issues for student notebooks under the computer laptop program. Ensures that unresolved tasks and issues are tracked and monitored until conclusion using the technical support de
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