Reports To: Director of Technology

FLSA Status: Full-Time-Hourly-Non-Exempt

Work Schedule: 12 Months. Regular Office Hours 8 am-4 pm

Mission:

Guided by our Quaker principles, Friends Academy educates our students to discover and develop the best of who they are and who they can become.

Belief Statement:

We achieve educational excellence by committing to the highest standards of learning and living. Our diverse and welcoming community is strengthened by our Quaker values, which empower our students to inquire, reflect, and engage in their classrooms, in their neighborhoods, and in the world. Because when we inspire students to learn and live with purpose, they achieve greatness without sacrificing goodness.

Summary: This position serves the greater Friends Academy community by providing both basic and advanced technology support services vital to a PreK-12 educational institution. This position requires in person tech support. 

Essential Responsibilities: Duties may change and other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Provide timely technical support to the FA community by handling help desk requests including computer and printer repairs, network and A/V connections, and software installs (these requests may extend across a wide range of basic troubleshooting areas)
• Develop competency with JumpCloud for imaging computers, installing software, executing deployments and maintaining user accounts
• Develop competency with the G Suite Admin Console to maintain faculty, staff, and student and accounts, calendars, shared drives, and mail lists, and, deploy apps and extensions to Chrome as needed
• Develop competency with Jamf and Apple School Manager to manage school iPads, set security levels, and deploy apps
• Support the Lower and Middle School 1-to-1 Chromebook initiative through hands-on tech support of students and teachers
• Provide technical support at school events (occasionally after hours, as needed)
• Troubleshoot VoIP end user lines and connections to AEDs, Fire Panels and Elevators as needed
• Work with Managed Print Services vendor as needed to coordinate network printer repairs and inventory of printer supplies (toner, etc.) 
• Support and service audio/visual equipment (i.e. projectors, interactive boards and displays, sound systems, cabling/wiring, etc.)
• Research and process technology related purchases for both the school and individual faculty/staff members 
• Execute orders for supplies as needed
• Carefully document tech support work through ticketing system and other documentation
• Maintain a patient and helpful demeanor and exhibit conduct appropriate to a school environment

Salary Wage: Hourly Range, $27-$30 per hour. Salary offers are based on factors that include years of experience, training/skills, internal peer equity, market, and other organizational considerations. The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.

Physical Requirements and Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to meet demands.

• Must be able to lift 40lbs. of equipment on a regular basis
• Must be able to travel around and across campus
• Must be able to safely climb, crawl, bend, pull, reach, kneel, and stoop
• Will be exposed to multiple environments indoors and outdoors, temperature controlled offices and server rooms
• Must be able to operate a computer or related equipment 90% of the work day

Our Commitment to Diversity

Friends Academy is committed to our guiding principles of diversity, equity, and inclusion. We welcome candidates representing the diversity of the world as we deepen and elevate our educational program. 

Friends Academy is an equal employment opportunity employer committed to hiring and retaining exceptional, dedicated people of diverse backgrounds. We consider qualified individuals for employment with the School regardless of age, color, disability status, gender identity or expression, genetics, national origin, race, religion, sex, sexual orientation or any other characteristic protected by federal, state or local laws. It is Friends Academy’s policy to comply with all applicable laws pertaining to nondiscrimination and equal opportunity.

We invite you to visit our FA Diversity,Equity + Inclusion Page.

Education, Competencies and Abilities:

• Bachelor’s Degree in IT or Computer Science or equivalent experience required.
• CompTIA A+ Certification and Google IT Support Professional Certificate highly preferred
• One or more years of Tech Support is required and experience in a school setting is highly preferred.
• Ability to work collaboratively with the technology team to solve problems and plan and execute projects.
• Ability to read, interpret, and apply information in technical manuals or bulletins and other documents.
• Effective oral and written communication skills and good organization and time management skills.
• Ability to communicate and work cooperatively with a variety of stakeholders  and deal with conflict or stressful situations calmly and patiently.

Interested candidates should submit a resume with a cover letter for consideration.

Visit our career page https://www.friendsacademy.org/career to learn why FA is a

great place to work.

About Friends Academy

Belief Statement: We achieve educational excellence by committing to the highest standards of learning and living. Our diverse and welcoming community is strengthened by our Quaker values, which empower our students to inquire, reflect, and engage in their classrooms, in their neighborhoods, and in the world. Because when we inspire students to learn and live with purpose, they achieve greatness without sacrificing goodness.

Connections working at Friends Academy