As a member of the Workplace Experience team, you will be the point of contact for all our employees and visitors at a Gen office for a wide range of services. These services include managing our visitor experience, along with our site amenities, meetings, services, and events. This role will require the candidate to effectively handle multiple priorities while maintaining a high level of organization and customer service. They will also be required to partner with the IT, Facilities & Security teams to ensure that their goals and objectives for the site are met.
Responsibility & Tasks
Visitor Experience * Greet visitors and employees in a warm and friendly manner * Register visitors using Visitor Management System and provide guest badges * Ensure host is contacted when visitor arrives * Inform guests and visitors of various site amenities available to them * Provide transportation and off-site food options for employees and visitors * Answer and direct phone calls, and virtually support calls and visitors for other offices, as needed * Is knowledgeable about what activities are available in the local vicinity (theater, sports, concerts, shows, special exhibits, sightseeing).
Meetings & Events * Ensure all meeting spaces are clean and ready for use. Engage IT and/or Facilities team when assistance is needed, or repairs need to be made. * Support site and team events at the office such as Thirsty Thursdays, Speaker Series or Trivia. * Schedule site activities and maintain a calendar of events for the site. * Coordinate with Site Leader on company sponsored events * Submits work orders to ensure room set-ups for events and meetings * Maintain onsite events calendar * Manage license for music, cable TV, and other services for onsite entertainment. * Coordinate Hub TV programming, including sporting events and other exciting headlines
Amenities & Site Services * Partner with Global Wellness & Worklife Lead for events including opportunities to drive Fitness Center usage * Provide support for employees in utilizing company services, such as the mail room, IT PIT Stop, passport photos, faxing, etc. * Oversee intelligent locker package delivery system * Manage our Gennovator family wall * Support new hires in navigating the office and services
Office Administration * Ensure that the lobby, meeting rooms and other common areas are being maintained by your business partners, at all times. * Manage site communications on our internal channels and manage digital signage updates. * Confirm printers are operating and have all supplies, including paper and toner * Oversee onsite car charging program * Support employees with reserving seats, educate on technology tools available to support their needs in the future
Responsible for personal safety and the safety of those who are affected by your work. Follows the security team's prescribed security and emergency protocols. Responds to emergencies in a controlled, effective manner. According to operating procedures, summons the needed help and issues the appropriate alerts. * Participate in all EHS related programs & activities required, including incident investigations * Report any condition that could result in an accident or injury * Be an active member of the Emergency Response Team supporting annual evacuation drills
GED or High School Diploma needed. It is preferred to have a bachelor's degree or professional hospitality accreditations.
Experience in Customer Service is Required. Notary services a plus.
It is preferred that candidates have at least 4+ years of front desk, concierge, customer service, or other hospitality experience.
Strong local knowledge, including all relevant information on recreation, hospitality, and business.
Ability to grasp and interpret memoranda, brief communications, and directions, and to ask for clarification when necessary. The capacity to write correspondence and routine reports. The capacity to communicate information clearly to a department inside your company or to big groups of personnel.
Being at ease interacting and meeting new people.
Has a friendly, outgoing personality, the capacity to judge the situation, empathize, and provide assistance.
Uses great interpersonal abilities and a high level of attention to detail.
Possesses a positive outlook and a keen sense of urgency when it comes to fixing any potential problems.
Ability to lift up to 40lbs.
Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provide eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate's experience and qualifications.The company will not pay less than minimum wage for this role.The compensation for the position is: $38.46 - $38.461538Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.
In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.
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Cushman & Wakefield is a leading global real estate services firm. As a leader in multifamily property management, we deliver exceptional value through tailored solutions that create efficient and engaging communities. Our passionate approach, strong operational practices and high-performing teams unlock every property’s ability to provide residents with a place they can truly call home.