Job Duties: The employee in this position is a highly skilled technical resource for other team members in the core areas of responsibility, providing assistance with high complexity problems through analysis and problem resolution. This individual is required to have in depth technical knowledge in the following core areas of responsibility but not limited to: InformaCast, Unified Contact Center Express, Unified VoIP infrastructure (CUCM), Advanced Call Routing, understand how to improve on workflow automation within CUCM, Unity Connection (Voice Mail), Analog solutions, and network troubleshooting. The individual also investigates and develops solutionsto improve system and application performance. Th