The iMAC Technology Operations Tech supports the daily operations for a specified location including cabling, wiring, software, hardware, tape backups, phone administration, and the local area network. Provides level I & II end-user support for software and hardware issues.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Contributes to overall project plan for integration of technology milestones into project plan
Coordination of new office build out and or expansions involving IT Infrastructure
Installs and upgrades Microsoft Windows operating systems including standard business applications and associated peripherals.
Troubleshoots Desktop Virus and malware issues
Maintains a daily backup of all network files.
Performs service administration tasks for software and hardware products to ensure manufacturer warranty.
Troubleshoots any software and hardware problems through debugging, testing, and vendor assistance.
Provides recommendations of program changes to correct software problems.
Assists in the purchasing of new computer equipment and peripherals for a specified location.
Performs software and hardware inventory.
Basic Administration of Phone and Voicemail systems for site.
Coordinates delivery and operation of technology infrastructure (hardware and cabling) to documented strategy, standards, industry specifications (e.g., BICSI), schedule, quality, and customer expectations.
Creates strong relationships with customers and identifies opportunities to provide them with additional capabilities. Maintains external partner/vendor relationships to support account activities. Participate in contract development with partners/vendors.
Ensure that all staff follow established health and safety guidelines and practices including wearing issued PPE to support job activities Participate in all HSE-related programs & activities as required, including incident investigations, interviews, auditing and assessments.
Participates in technology provisioning forums and reviews industry standards for white space planning to improve time to market, quality, consistency, and accuracy.
Responsible for the ongoing management of disaster recovery and business continuity plans.
Ensures compliance with applicable codes, requisitions, government agencies and company directives as relates to building & IT operations, if and where required.
Performs other duties as assigned.
No formal supervisory responsibilities in this position. May provide informal assistance such as technical guidance and/or training to coworkers. May coordinate work and assign tasks.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and EXPERIENCE
Associate's degree (AA) or equivalent from two-year college or technical school and a minimum of two to three years of related experience and/or training.
2-5 years' experience supporting IT projects is required
CERTIFICATES and/or LICENSES
A+ PC Technician; -- Both Network + and Dell Hardware certification is a plus
Ability to comprehend and interpret instructions, short correspondence, and memos and ask clarifying questions to ensure understanding. Ability to write routine reports and correspondence. Ability to respond to common inquiries or complaints from clients, co-workers, and/or supervisor. Ability to effectively present information to an internal department and/or large groups of employees.
Requires knowledge of financial terms and principles. Ability to calculate intermediate figures such as percentages, discounts, and/or allocations.
Ability to comprehend, analyze, and interpret situations. Ability to solve problems involving several options. Requires strong analytical and quantitative skills.
OTHER SKILLS and ABILITIES
Exceptional Customer Skills required
SCOPE OF RESPONSIBILITY
Internal Number: 21012313
With broader and deeper capabilities than any other company, CBRE is the leading full-service real estate services and investment organization in the world.
CBRE Group, Inc. is the world’s largest commercial real estate services and investment firm, with 2017 revenues of $14.2 billion and more than 80,000 employees (excluding affiliate offices). CBRE has been included in the Fortune 500 since 2008, ranking #214 in 2017. It also has been voted the industry’s top brand by the Lipsey Company for 17 consecutive years, and has been named one of Fortune’s “Most Admired Companies” in the real estate sector for six years in a row. Its shares trade on the New York Stock Exchange under the symbol “CBRE.”
CBRE offers a broad range of integrated services, including facilities, transaction and project management; property management; investment management; appraisal and valuation; property leasing; strategic consulting; property sales; mortgage services and development services.