Description CME Group is the world's leading and most diverse derivatives marketplace. But who we are goes deeper than that. Here, you can impact markets worldwide. Transform industries. And build a career shaping tomorrow. We invest in your success and you own it, all while working alongside a team of leading experts who inspire you in ways big and small. Joining our company gives you the opportunity to make a difference in global financial markets every day, whether you work on our industry-leading technology and risk management services, our benchmark products or in a corporate services area that helps us serve our customers better. We're small enough for you and your contributions to be known. But big enough for your ideas to make an impact. The pace is dynamic, the work is unlike any other firm in the business, and the possibilities are endless. Problem solvers, difference makers, trailblazers. Those are our people. And we're looking for more.
To learn more about what a career at CME Group can offer you, visit us at www.wherefuturesaremade.com .
The VoIP Systems Engineer II will support CME Group telecommunication environments including implementation, monitoring, and troubleshooting. The individual in this role must have strong knowledge of telecommunication and IT operations. Will work with enterprise phones, voice recording, and call center applications. Extensive experience to assist with support initiatives and to maintain, improve the stability, reliability of environments. Strong communication skills are required as the candidate will typically be working with customers for support and new initiatives.
Principal Accountabilities END USER 15% - Acts as first responders, helping to organize and control incident response. Performs basic Move, Add, Change operations. Reports on progress. Create/modify user documentation and conduct training.
Provide responsive customer service and support dealing with any parties
Provide escalation responses to customers
Escalate when necessary
Support 40% - Respond to second level escalation, providing on-call rotation in organization and hands-off changes. Audits and documents changes to the environment. Implements execution for new initiatives and expansion of existing infrastructures
Operational Mgmt 40% o Perform daily telecom systems checks, system operation o Perform profile/device/peripheral move, add, change, repair and trouble shooting of systems o Follow policies of inventory control o Participate in IT Change control process o Off hour support o Aware of cable color codes & terminations o Oversee vendor support and maintenance o Enhance established asset mgmt and inventory policy o Perform entry level cross training o Particpate in DR testing, resolve issues and enhance plans o Vulnerability remediation o Basic administration and support of Cisco VoIP, VPI, Genesys o Use time and resources efficiently during implementation
System design, build and planning 5% o Capacity Management o System integration build o Quality Control and process improvement o Documentation creation and control
Skills & Software Requirements Telecom fundamentals, telecom carrier service, structured cabling, voice trunking, wireless, server fundamentals, VoIP fundamentals Experience with: - VoIP endpoints - Dial Plan concepts - Call Manager system administration - IVR/ACD - Voice specific protocols- SIP, MGCP, H.323 - Application patching - Wireshark - Network route/switch concepts
Internal Number: 8061043
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