This position provides tier 3 (advanced) audio visual (AV) support for classrooms, teaching labs, conference rooms and other instructional and institutional spaces. This position will serve as a resource to team members and distributed IT staff across campus on advanced troubleshooting and training of AV system configurations. This position in collaboration with other staff will develop and maintain AV system standards to create and provide support for a reliable AV infrastructure. In addition, this position will serve as a resource to current and future enterprise AV/IT projects.
This position will provide advanced technical systems support including operations maintenance and replacement projects of multi-room component replacements with new hardware; The person in this position has to have specialized skills to setup configure and commission. This includes equipment such as Cisco codecs, Crestron processors and signal management, BiAmp DSP, microphones, amplifiers, lecture capture, speaker systems, video screens, projectors, video monitors, recording equipment, AV cables, and AV terminations across east campus. Projects are either planned annual projects or updates to equipment when premature failures or defects occur.
This position will assist with asset control and maintaining equipment located in all Classroom Technologies Team controlled areas. This position will ensure the receiving, warehousing, and distribution of all hardware that the Classroom Technologies Team purchases. This position will assist in keeping equipment used for maintenance and operation in stock and ensure that there is adequate equipment available in the event of equipment failure in the classrooms. This position will maintain environmental health and safety standards.
This position will stay abreast of current classroom technology and cooperate with other members of the Classroom Technology Team to develop training and reference materials for hardware and software used for instruction in classrooms. This includes print & electronic reference materials, group, and one-on-one training.
This position will participate in the daily coordination of classroom technology students including ensuring students adhere to the schedule for campus support, general maintenance, phone support responses, service desk tickets, and preventative maintenance.
Employees are required to adjust their standard work schedule to meet the requirements of their position, which includes and not limited to evening and weekend hours to perform scheduled and unscheduled workload requirements to maintain University operations.
Special Instructions To Application:
Please ensure your full range of knowledge, skills, abilities, experience and education are listed on your application. Do not write ‘see resume’ on your application when completing the job duties section.
If you answer the questions at the end of the application, please ensure your application reflects the knowledge, skills, abilities and experiences to support your answers (see job duties section of previous employment).
Failure to answer the questions at the end of the application will not preclude your application from being considered but may result in your application not receiving full consideration of your knowledge, skills, and abilities.
Associate’s degree in Computer Information Technology, Computer Technology Integration, Networking Technology, or related area and one year of experience in the information technology field related to the position’s role; or Bachelor’s degree from an appropriately accredited institution and one year experience in the information technology field related to the position’s role; or Bachelor’s degree in computer science, computer engineering, math or engineering or related technical degree from an appropriately accredited institution; or an equivalent combination of education and experience. Journey level requires an additional one year of experience. Advanced level requires an additional two years of experience.
Full time or Part time: Full Time
Position Location (city): Greenville
Position Number: 001558
Organizational Unit Overview:
Information Technology and Computing Services (ITCS) is the central agency that supports enterprise-wide computing at East Carolina University. ITCS, through innovative information technology initiatives and service, provides opportunities for the ECU community to excel in teaching, research, and service using state-of-the-market technology and collaborative environments. ITCS is first and foremost committed to providing excellent information technology support for faculty, staff, and students. ITCS partners with campus departments, other universities, and industry to make strategic investments in information technology infrastructure that will help maintain a competitive advantage in administrative applications, faculty research, and outreach to the state and nation. We will achieve this through increasing the core functions and deploying appropriate technology throughout the university. Academic Technologies provides support for learning platforms, classroom technology, student computer support, computer labs, education and technology fee, research tool support, virtual computer lab, and IT Accessibility.
To be a national model for student success, public service and regional transformation, East Carolina University uses innovative learning strategies and delivery methods to maximize access; prepares students with the knowledge, skills and values to succeed in a global, multicultural society; develops tomorrow's leaders to serve and inspire positive change; discovers new knowledge and innovations to support a thriving future for eastern North Carolina and beyond; transforms health care, promotes wellness, and reduces health disparities; and improves qualify of life through cultural enrichment, academics, the arts, and athletics. We accomplish our mission through education, research, creative activities, and service while being good stewards of the resources entrusted to us. East Carolina University delivers on the promise of opportunity. We open doors. We improve lives. We transform the present, and we discover the future. In these ways and more, we serve our community, our state, our nation and our world as together we reach toward our greatest potential. Tomorrow starts here.
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