For a complete job description and to apply, please visit our job site at http://jobs.fitchburgstate.edu
General Statement of Duties: The primary function of this position is to provide leadership and direction for the operational functions within the Department of Housing and Residential Services. These functions include but are not limited to assignments, billing, facilities, information technology, summer conferences/guest services and assessment. This position requires a high volume of contact with a variety of constituents, with the ability to explain and uphold university and departmental policies and procedures. The Associate Director works collaboratively within the department and campus partners to ensure compliance while providing the highest level of customer services.
Duties & Responsibilities:
Serves in the absence of the Director.
Supervises 2-3 staff members.
Leads departmental committees as assigned by the Director which may include the following: Assessment, Diversity & Inclusiveness and Professional Development.
Assignments & Billing
Coordinates the management operations of approximately 1750 beds, 21 individual buildings.
Supervises the receipt and processing of housing applications/agreements from new, returning and waitlisted students. Manages housing wait lists if applicable.
Coordinates the housing selection, room assignment and room changes in accordance with departmental policy.
Manages occupancy outside of the standard academic year (winter/spring break housing, early arrivals, late stays and summer residency).
Coordinates operational aspects of residence hall opening operational plan (including the recruitment and training of move-in volunteers) and closings.
Responds to inquiries regarding housing occupancy agreements, departmental regulations and procedures from students, internal and external constituents.
Manage meal plans for both residential and commuting students in conjunction with Dining Services.
Maintains and coordinates residence hall and room access in conjunction with OneCard.
Coordinate and ensure accuracy of housing and dining billing.
Evaluates and determines room changes, expanded occupancy reassignments and agreement releases.
Prepares departmental communications, applications/agreements and recruitment materials. Prepare correspondence with students regarding operational processes.
Supports oversight of the department website.
Supports housing recruitment process (show rooms for open houses/events) in conjunction with Admissions.
Supports housing marketing materials, information sessions and tours.
Provides oversight for the Health and Safety Inspection process in the residence halls.
Monitors housing work orders and manage student work order requests.
Serves as the liaison to Capital Planning and Maintenance for all routine work orders (maintenance and cleaning), pest control, laundry services, landscaping, deferred and preventive maintenance.
Information & Technology
Maintains housing operations system (i.e. Adirondack).
Conduct periodic audits on the system.
Serves as the liaison to the software company and communicates systemic changes to IT.
Instructs students how to use the student end user portal of the product and troubleshoots connection issues.
Coordinate department’s office card access, phone, computer and cable support needs.
Supports the creation and implementation of the mission and strategic plan for the department.
Coordinates assessment training for functional areas in order to assist with long term departmental planning.
Conferences & Guest Services
Manages conference and guest housing buildings and bed spaces.
Coordinate the summer housing availability and offerings.
Update and maintain conference records to ensure appropriate administration of conference arrivals/departures, needs during stay, billing/invoicing and emergency response.
Emergency Response/On-Call/Student Development
Serves as part of an Administrator on call rotation.
Respond to campus incidents, including responding on-site when required.
Serves as a housing conduct officer for high level cases and Title IX Investigator.
Occasional evening, weekend and holiday hours may be necessary.
Serve as a liaison with campus partners including but not limited to Capital Planning & Maintenance, Information Technology, Admissions, Student Accounts, One Card, Student Development, Student Affairs, Academic Affairs and the Registrar regarding operations management.
Performs other duties as assigned.
Master’s degree in higher education, business or a related field required.
Minimum of five (5) years post-baccalaureate experience in housing/residential life or related field.
Knowledge of higher educations and student housing practices and procedures.
Effective oral and written communication and interpersonal skills. Attention to detail and excellent time management skills essential and exercise sound judgement.
Computer skills and familiarity with various software programs (preferably Banner and The Housing Director).
Ability to identify, collect, and analyze the necessary data to create reports and recommend data-driven actions.
Must be able to satisfactorily pass a check conducted by the Criminal History Systems Board (CORI) as well as a completed background check satisfactory to the university.
Ability to perform above duties with or without reasonable accommodation
About Fitchburg State Unviersity
Fitchburg State University, located in Fitchburg, Massachusetts, is a public institution dedicated to integrating high-quality professional programs with strong liberal arts and sciences studies. Founded in 1894, the university now has more than 30 undergraduate programs and 22 master's degree programs, and 7,000 full and part-time students.