Innovative Systems (Innovative) is looking for a bright, highly motivated individual to join our IT Services and support team at our world headquarters in Pittsburgh. Named a 2018 Top Workplace, Innovative provides you with the chance to jump start a career in technology with one of the most respected and fastest growing global leaders of software data quality and compliance solutions in the world.
Picture yourself in the role:
The Technical Support Specialist is integral to the success of our daily operations as you work with and assist Innovative’s employees. You will provide assistance for computer software, hardware or system problems, answer questions and resolve problems via telephone, e-mail or in person. In addition, the Technical Support Specialist will be hands-on, installing and modifying operating systems and software programs. You will have the opportunity to take on more challenging responsibilities over time.
Have at least one year’s experience in a similar role. You will be an exceptional problem solver driven to not only meet, but exceed customer expectations. You possess a sense of urgency, a customer service mindset and technical acumen with a commitment to solve problems of varying degrees on a daily basis. You will:
Provide support for employee computer software, hardware, and peripheral equipment including configuration, setup, and troubleshooting and issue resolution via phone, email, or in person
Configure, install and maintain local area network hardware, software and telecommunications services such as, servers, routers, bridges, switches, modems, cabling, and Internet service providers.
Upgrade computer operating systems and MS Office.
Establish and maintain network user environment, directories, and security.
Create user accounts, support network users and shares.
Maintain and control Hardware / Software inventories
Develop and communicate standards for use, operations, and security of network, personal computers and data.
Communicate with other departments to report and resolve software, hardware, and operations problems.
Maintain integrity and professionalism in all dealings with internal teams and prospective clients
Achieve team objectives
Requirements you need include:
Prior experience working in a small to medium sized data center
Minimum of 1 to 3 years of previous desktop support or related computer technology experience working with
Windows Server 2008 and 2012
Windows 7 and 10
MS Office 2010, 2013
MCP, DCSE, Preferred
An entrepreneurial mindset with high levels of intellectual curiosity
Strong adherence to confidentiality and ethics
Strong interpersonal skills and excellent written and verbal communication skills
Results-oriented and resourceful, with a strong work ethic and willingness to go the extra mile
Effective team player and collaborator
Proven ability to understand and convey technical concepts
Ability and willingness to be on call a few times a month.
It's a plus if you have:
A 2 year technical degree or 4 year college or university degree
Knowledge of Cisco Firewalls
Fluency with other languages
Work Environment / Physical Demands:
General office environment
May be occasionally required to stoop, kneel, crouch or crawl
Must regularly lift and/or move 10 pounds, frequently lift and/or move up to 25 pounds.
What does Innovative provide to you:
Innovative offers a competitive salary, medical, vision, dental, and life and disability insurances. Generous paid time off, tuition reimbursement and a 401K plan are among some of the other benefits in support of your health, career, and financial well-being.
Along with being named a 2018 TOP Workplace by the Pittsburgh Post-Gazette, Innovative was named a technology leader and ranked #1 in customer satisfaction in The Information Difference analyst group’s 2019 Data Quality Landscape. With clients in over 60 countries, Innovative has been providing superior enterprise solutions since 1968. Our products include data quality solutions for data cleansing and matching, data discovery, data management, and global address validation and geocoding; anti-money laundering (AML) compliance solutions, including sanctions and PEP screening; and specific-purpose business support applications to reduce credit losses, identify better prospects, improve customer service, and better align marketing and business intelligence projects.
Innovative’s work locations include:
North America: Innovative’s World Headquarters, Pittsburgh, PA.
Europe: London, UK; Frankfurt, Germany
Latin America: Mexico City, Mexico; São Paulo, Brazil
Middle East: Dubai, United Arab Emirates; Riyadh, Saudi Arabia
*This position does not qualify for work visa sponsorship
Internal Number: 19022
About Innovative Systems, Inc.
Innovative Systems, Inc., named a 2018 TOP Workplace, is one of the fastest growing, global leaders in the development and delivery of high-performance software solutions and services. You will have unparalleled opportunity to grow, learn, and to have your ideas heard in a company - where you can make a difference! For 50 years, Innovative System's leading-edge technology has made a positive impact on Global 2000 organizations. Clients in over 60 countries use our powerful software data quality and anti-terrorism/anti-money laundering solutions to know their customers better. Innovative Systems was named #1 in technology and customer satisfaction by leading analysts. At Innovative, you'll find an exciting, fast-paced, flexible environment where teammates and leadership work collaboratively to find solutions. Come build a career where your ideas matter and opportunities abound!
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